Phase 3 Terms & Conditions

Returns and Refunds

Refund Policy

Thanks for shopping at If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Recurring Transactions
We do not process any recurring payments.

In the event of a return of a non-damaged item, you will be responsible for paying for your own shipping costs for returning your item. In the event of refunding a damaged or faulty item, Phase 3 will cover the shipping costs.

Shipping costs are non­-refundable. If you receive a refund on a non-faulty return, the cost of return shipping will be deducted from your refund.

Shipping rates are generated LIVE from FedEx’s API. Phase 3 do not set the shipping rates. Delivery times may differ based on third party delivery. See FedEx terms here.

We ship to every country available based on FedEx capabilities, see here.

All parts and products are covered by a 12 month manufactures warranty (starting from day of invoicing). If a warranty claim is to be made, the customer must inform Phase 3 Connectors Ltd in writing with the fault, quantity of parts effected and the order number used for purchasing. Parts must then be returned within 14 days of initial complaint for evaluation before any warranty claims are processed. Any warranty claims should be e-mailed to [email protected]

Contact Us
If you have any questions on how to return your item to us, contact us.

Privacy & Cookie Policy

This privacy policy applies between you, the User of this Website and Phase 3 Connectors, the owner and provider of this Website. Phase 3 Connectors takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Anti-Slavery Statement

This statement, made pursuant to section 54(1) of the Modern Slavery Act 2015, sets out the approach taken by Phase 3 Connectors LTD to understand all potential modern slavery risks related to its business, and the actions undertaken to mitigate any such risks during the financial year.
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